A developer friend of mine approached me asking for a template on writing user stories. He said that he is doing this at work but the feedback he got was that his way is too technical. The internet is full of templates, so here is another one.
Questions list
- Who is the user?
- As a customer…
- What is the problem you are solving for them?
- I waste a lot of time reordering things I already ordered before.
- Based on what do you know it is a problem (Numbers, user research, survey, or just a guess)?
- We know this because for the past 2 months, 30% of customers reordered the same items.
- Why is it a problem?
- An order takes on average 5 minutes to create, we can save this time for customers leading to higher sales and customer satisfaction.
- What’s the proposed solution?
- We will experiment showing customers their most recent orders. Allowing them to add the items to a new shopping cart without having to type in the search bar.
- How will you measure success?
- We will use % of orders created from already existing ones vs those created from scratch as success metric. We expect this % to go up.
You should end up with something like this:
As a customer, I waste a lot of time reordering things I already ordered before. We know this because for the past 2 months, 30% of customers reordered the same items. An order takes on average 5 minutes to create, we can save this time for customers leading to higher sales and customer satisfaction.
We will experiment showing customers their most recent orders. Allowing them to add the items to a new shopping cart without having to type in the search bar. We will use % of orders created from already existing ones vs those created from scratch as success metric. We expect this % to go up.