Two weeks ago I went to watch Aquaman. I wanted to book online but I know that the theatre in Sony center has wrong seat maps when it comes to which rows are the wheelchair accessible ones. I know that all the seat maps are wrong except for one or two halls.
I searched which hall the movie will be playing in, and I emailed customer service describing exactly the problem that the seat maps are wrong and I want to know which row is the correct one. Someone responded with a recommendation for which seats to book. For some reason it didn’t make sense to me and I ended up booking my initial guess which turned to be right. I was furious at the employee who literally had one job and didn’t do it properly.
That’s the problem when we put too much trust in the system. We become blind.